Looking after Ukrainian refugees in Capelle aan den IJssel
Capelle aan den IJssel looks after Ukrainian refugees, just like all other towns and cities in the Netherlands. We offer accommodation for around 200 Ukrainian refugees at the Rivium reception location. We work with the Rotterdam-Rijnmond Safety Region to arrange the accommodation for refugees in our region in the best possible way. They are responsible for the coordination of accommodation in our region.
The Rotterdam Safety Region website(externe link) has the answers to many questions about accommodating refugees. This website also has a lot of information about registering to provide accommodation. The website has also been translated to Ukrainian, just click to change the language.
As well as this municipal accommodation, Ukrainian refugees are also housed by private individuals in Capelle aan den IJssel. See below for information about some practical aspects you - as a refugee or resident - could come across.
Registration with the Personal Records Database (Basisregistratie Personen - BRP)
A Citizen Service Number (burgerservicenummer - BSN) is important. For example, you will need to open a bank account and apply for financial support. You will also need a BSN to be allowed to work in the Netherlands. You will receive a BSN after you register with the Capelle aan den IJssel Personal Records Database (BRP). To do this, please make an appointment at the municipal building. Call +31 10 284 86 88 between 8.00 a.m. and 5.00 p.m. To register with the BRP, you need the following:
- You must have Ukrainian nationality.
- You must bring a valid international passport, an ID card, or a declaration of identity and nationality from the Ukrainian embassy.
- If you do not have these documents for your children, the clerks at the municipal building can help you and explain the options.
- If you have birth certificates for your children, a marriage certificate (if you are married) or a divorce certificate (if you are divorced), please bring these documents with you. These documents show the relationship between you and your children, or you and your partner.
- You will receive your Citizen Service Number (BSN) by post a few weeks after you register with the BRP.
(Change of) Accomodation
Are you no longer able to accommodate the refugees as a host family? Or do you have any other questions about refugees and their stay in the Netherlands? Please contact the Stichting Welzijn Capelle (SWC).
You can register to join via:
- e-mail: firstname.lastname@example.org.
- telephone: +3110 707 49 00 (monday to friday, 9.00 a.m.- 4.00 p.m.)
If you are unable to contact SWC outside of office hours, and the matter is urgent, please contact the police:
- telephone: 0900 88 44
- if you have a foreign phone, please dial +31 34 357 88 44
Financial Support and Work
Every Ukrainian refugee has the right to financial support. As explained above, you need a Citizen Service Number (BSN) to apply for financial support. As soon as you receive your BSN, you can go to a Dutch bank to open a bank account. You need this bank account to receive your financial support.
If you have any questions about how to apply for financial support or looking for a job, check out the website of IJsselgemeenten(externe link) or send an e-mail to email@example.com.
Help available from Stichting Welzijn Capelle
Stichting Welzijn Capelle (SWC) is Capelle aan den IJssel’s welfare organisation. This organisation provides help, information, and advice to anyone living in Capelle. SWC also supports refugees and the host families for the Ukrainian refugees.
SWC can help with all your questions about (mental) health, your home situation, (voluntary) work, school, finances, and issues experienced or caused by children and young people. You can also contact SWC if you, for example, have received a letter you don’t understand. Or to ask for help applying for benefits.
You can register to join via:
- e-mail: firstname.lastname@example.org
- telephone: +3110 - 707 49 00 (Monday to Friday, 9.00 a.m. - 4.00 p.m.)
SWC can also do home visits for help and support, if you’d like. This website has more information: www.welzijncapelle.nl(externe link)
For emergencies, call 112.
Visit primary care physician (PCP) first for medical care
For any other urgent care and regular care, visit your host family’s PCP first. In the Netherlands, the PCP is the first point of contact for medical questions, and the PCP can refer you to a specialist (in the hospital) if necessary. For specialist help, you need a referral letter from the PCP. You also need to visit the PCP for psychosocial help. and the PCP can refer you to appropriate support.
For urgent care during the evenings, nights, and weekends, you can contact the PCP out-of-hours service (HAP). The PCP out-of-hours service is located in the IJsselland Ziekenhuis (Hospital).
- Telephone: +3110 279 92 62
Medical Care Costs
The government will pay some of the medical care costs. Your healthcare provider can declare the medical costs. For more information about healthcare and medical costs, go to:
Other Healthcare Questions
For any other healthcare questions, go to www.GGDRotterdamRijnmond.nl(externe link).
- www.refugeehelp.nl(externe link) is an online platform with information for Ukrainian refugees in the Netherlands and anyone who wants to/can help. The information is available in Dutch, Ukrainian, Russian, and English. This platform offers information from public services, businesses, social organizations, and private individuals.
- The Red Cross has a WhatsApp helpline in Ukrainian(externe link), Russian(externe link) and English(externe link): tel: +31 6 481 580 53.
- General information from the Red Cross - for people who fled from Ukraine and for anyone who wants to help: +3170 445 58 88
- Vluchtelingenwerk Nederland provides important information for refugee Ukrainians in the Netherlands in Ukrainian(externe link), Russian(externe link) and Dutch(externe link).
- The Zorgverzekeringslijn offers a lot of information about healthcare for Ukrainians in the Netherlands.(externe link) This information is partly translated into Ukrainian.
- The Pharos website(externe link) has a lot of leaflets with information on mental and physical health, translated into Ukrainian and Russian.
- The College Perinatale Zorg website offers an extensive overview of healthcare related to childbirth for refugees from Ukraine.(externe link)
- The Apotheek.nl website has an overview of medicine information(externe link), translated into Ukrainian.
- The telephone information line (0800 770 77 07) for vragenovercorona.nl (Questions about corona) has special Ukrainian office hours every Tuesday and Thursday from 2.00 p.m. to 6.00 p.m.
- The RIVM website has information about the preventive population screening for cancer in Ukrainian(externe link) and Russian(externe link).
- Help for pets from Ukraine(externe link). If you need the address of a vet for vaccinations or (free) medical help, information about laws and rules, or temporary accommodation for your pet (preferably together with you). You can also call +3188 811 33 33 or e-mail email@example.com.
If you want to donate money, you can do this through the campaigns by national organizations such as Giro555, the Red Cross, or Vluchtelingenwerk (Dutch Council for Refugees).
- Giro555(externe link) (collaborating aid organizations)
- Red Cross(externe link)
- Vluchtelingenwerk(externe link) (Dutch Council for Refugees)
How You Can Help
Would you like to help (Ukrainian) refugees? Take a look at the Refugeehelp platform, where you will find an overview of all the different initiatives in the Netherlands: www.refugeehelp.nl/offer-help(externe link)
If you have any questions for the municipality, please send an e-mail to firstname.lastname@example.org.